VIRTUAL COACH,WORKER DASHBOARD AND REWARD SYSTEM
The Ambient Virtual Coach (AVC) is a virtual assistant tool with a simplified user-friendly interface, that provides users with a series of support functions, from subtle notifications to recommendations on optimised work process or daily life plans. The Virtual Coach corresponds with the users through an empathic, mirroring user avatar that is based on cognitive functionality along with a persuasive framework. Regarding the cognitive functions, the AVC is able to offer recommendations for five distinct but correlated dimensions concerning worker’s personal and working life, based on both self-reporting through questionnaires and trained machine learning models. These are:1) daily activity, 2) leasure time, 3) Job scheduling, 4) Stress management, 5) Socialization.
Information is gathered through IoT tracking (smart watch). The Ageing @ Work Virtual Coach also conducts predictive assessment for physical inactivity based on machine learning/ deep learning and provides appropriate notifications. In terms of the persuasive techniques to engage the worker with the coach's recommendations, the avatar is mirroring the user based on the similarity principle effect in age, gender and extroversion level in behavior expressed through visual and auditory cues. Adapted on user activity and behaviour data, context (time and place), the coach triggers the user through different notifications (reminders, well-being notifications, activity recommendations etc.) and provides real-time feedback (e.g. congratulations, reward notifications etc.).The Worker Dashboard, a responsive web application, supports the Ageing @ Work Virtual Coach on behaviour change and healthy habits acquisition, as it provides a visual representation of data collected from the system regarding workability, health and well-being to the worker. Additionally, the Ambient Virtual Coach encompasses an integrated personalized reward system that further promotes positive behaviours both at work and in daily life, as well as the major goal of personalized balance between those two.